Guest Experience Lead: Elevate Service & Impact

McDonald's Restaurants Limited; Clinton Charter Township (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald's Restaurants Limited is hiring a Guest Experience Leader to oversee guest interactions and ensure satisfaction at the front of house. The role emphasizes welcoming service, resolving concerns, and promoting the McDonald’s App benefits.

You’ll work with a team in a fast-paced restaurant, receive competitive pay, and enjoy benefits like discounts, tuition assistance, paid time off, and weekly direct deposit.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; willingness to develop skills.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they enjoy themselves.
• Be the solution by handling guest concerns and resolving to their satisfaction.
• Work with the team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and benefits of using the McDonald’s App, Mobile Order & Pay.

Skills

Guest service mindset

Effective communication

Team collaboration

Problem solving

Hospitality demeanor

Adaptability

Job description

McDonald's Restaurants Limited is hiring a Guest Experience Leader to oversee guest interactions and ensure satisfaction at the front of house. The role emphasizes welcoming service, resolving concerns, and promoting the McDonald’s App benefits.

You’ll work with a team in a fast-paced restaurant, receive competitive pay, and enjoy benefits like discounts, tuition assistance, paid time off, and weekly direct deposit.