Guest Experience Lead: Elevate Service & Growth

McDonald's; Pearland (TX); In loco; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision

Descrizione del lavoro

McDonald’s is hiring a Guest Experience Leader to ensure every guest has a positive visit at our Pearland restaurant. You will welcome guests, address concerns, and collaborate with the team to maintain a clean, friendly environment.

You will also share knowledge about current promotions and McDonald’s App benefits to enhance the guest experience. This role supports a flexible schedule with competitive hourly pay and benefits including discounts, PTO, tuition assistance, and health coverage.

Competenze

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow;
• The ability to communicate effectively and anticipate customer needs.

Mansioni

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Conoscenze

Customer service

Communication

Hospitality

Teamwork

Descrizione del lavoro

McDonald’s is hiring a Guest Experience Leader to ensure every guest has a positive visit at our Pearland restaurant. You will welcome guests, address concerns, and collaborate with the team to maintain a clean, friendly environment.

You will also share knowledge about current promotions and McDonald’s App benefits to enhance the guest experience. This role supports a flexible schedule with competitive hourly pay and benefits including discounts, PTO, tuition assistance, and health coverage.