Shift Manager: Lead Team, Flexible Scheduling & Guest Experience

McDonald's; Pearland (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay $15–$19.25/hour + cash

Employee discounts

Free meals

Paid sick leave / PTO

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, vision

Job summary

McDonald's Pearland is seeking a dedicated Shift Manager to oversee crew schedules and daily operations in a fast-paced team environment. You will lead guest experiences, empower team members, supervise food safety and cleanliness, and drive profitability while fostering a culture of learning and high performance.

This role requires strong customer service, effective communication, and decisive problem solving. You’ll coach crew and managers, manage inventory, and ensure safety standards.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald's standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results oriented: Drive and expect a high level of performance from the team.

Skills

Customer service

Leadership

Communication

Decision making

Job description

McDonald's Pearland is seeking a dedicated Shift Manager to oversee crew schedules and daily operations in a fast-paced team environment. You will lead guest experiences, empower team members, supervise food safety and cleanliness, and drive profitability while fostering a culture of learning and high performance.

This role requires strong customer service, effective communication, and decisive problem solving. You’ll coach crew and managers, manage inventory, and ensure safety standards.