Guest Experience Lead: Elevate Moments & Service

McDonald's; Mililani Town (HI); On-site; USD 22,730 - 25,830; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Mililani, Hawaii is seeking a Guest Experience Lead to enhance guest satisfaction and lead a team in providing exceptional service. This role involves checking in with guests, handling concerns, and ensuring a friendly environment.

Successful candidates will possess a humble demeanor, excellent communication skills, and a passion for service. Perks include competitive pay of $16.50 to $18.75 per hour, employee discounts, paid sick leave, and more.

Qualifications

• Humility and hospitality in demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to anticipate customer needs.

Responsibilities

• Check in with guests and ensure satisfaction.
• Handle guest concerns and provide resolutions.
• Work with team to maintain a welcoming environment.
• Offer insights into promotions and app features.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Job description

McDonald’s in Mililani, Hawaii is seeking a Guest Experience Lead to enhance guest satisfaction and lead a team in providing exceptional service. This role involves checking in with guests, handling concerns, and ensuring a friendly environment.

Successful candidates will possess a humble demeanor, excellent communication skills, and a passion for service. Perks include competitive pay of $16.50 to $18.75 per hour, employee discounts, paid sick leave, and more.