Guest Experience Lead - Elevate In-Store Service

lululemon; Allen (TX); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead at the Watters Creek store in Allen, TX. You will join the store leadership team to drive guest experience, coach team members, and achieve daily sales targets on the floor.

Responsibilities include leading from the floor as Supervisor on Duty, delivering technical product education, supporting recruitment and onboarding, and fostering an inclusive, high-energy work environment while maintaining store readiness and customer satisfaction.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Customer service

Communication

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead at the Watters Creek store in Allen, TX. You will join the store leadership team to drive guest experience, coach team members, and achieve daily sales targets on the floor.

Responsibilities include leading from the floor as Supervisor on Duty, delivering technical product education, supporting recruitment and onboarding, and fostering an inclusive, high-energy work environment while maintaining store readiness and customer satisfaction.