Guest Experience Lead - Dermatology Startup

Monograph; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Monograph is opening a dermatology practice in the Financial District of New York. The Patience Experience Lead is the first and last person a patient sees, combining the warmth of a maître d’ with precise care coordination to welcome patients and manage the flow from arrival to departure.

This on-site role also leads treatment and retail consultations, developing personalized care plans with the doctor and scheduling appointments that align with patient goals and lifestyle.

Qualifications

• 3+ years in hospitality, events, clinical, or membership-based service; you’ve made demanding environments feel effortless.
• Warm and composed under pressure; attention to detail.
• Adaptable and comfortable multitasking and shifting priorities in a growing, fast-moving start up practice.
• Clear, professional communicator by phone and email.
• Discreet by nature; knowledge of HIPAA privacy standards preferred.
• Experience with scheduling systems and EMRs preferred.
• Experience with sales is preferred.
• Available for a flexible schedule.
• Bachelor’s degree preferred.

Responsibilities

• Welcome, check in, and attend to patients with genuine warmth: the calm, familiar presence from arrival to departure.
• Schedule appointments and drive service and product sales conversations with the client based on doctor’s tailored treatment program.
• Manage the guest facing daily flow of the practice, anticipating needs and coordinating handoffs with the clinical team.
• Maintain the presentation of all patient-facing spaces to our standard.
• Handle day-to-day operations: deliveries, supplies, vendors, and errands as needed.
• Schedule appointments, referrals, and follow-ups accurately and efficiently.
• Own patient communication by phone, email, and text: confirmations, reminders, and follow-up notes.
• Support the clinical team as needed on administrative tasks e.g. calendars, records requests, and closing every loop.

Skills

Hospitality

Customer service

Scheduling

Communication

Education

Bachelor's degree preferred

Tools

EMR software

Job description

Monograph is opening a dermatology practice in the Financial District of New York. The Patience Experience Lead is the first and last person a patient sees, combining the warmth of a maître d’ with precise care coordination to welcome patients and manage the flow from arrival to departure.

This on-site role also leads treatment and retail consultations, developing personalized care plans with the doctor and scheduling appointments that align with patient goals and lifestyle.