Esthetics Front Desk & Patient Experience Lead

Fulfill Clinics; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Fulfill Clinics in New York seeks a Client Care & Front Desk Coordinator to be the first contact for patients, guiding them from inquiry and check-in through treatment coordination, checkout, and follow-up in a fast-paced aesthetic practice.

You will support daily clinic operations, front desk duties, and patient education while maintaining HIPAA privacy and a concierge-level experience; some evenings and weekends may be required.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in medical aesthetics or related healthcare fields strongly preferred.
• Front desk or customer-service experience preferred.
• Familiarity with social media and content creation is a plus.
• Active New York Esthetics License strongly preferred.

Responsibilities

• Welcome and check in/out patients with concierge-level service.
• Answer calls, texts, emails, and online inquiries.
• Schedule consultations, treatments, and follow-ups.
• Coordinate patient flow and maintain front desk area.
• Collect payments and forms; support retention programs.
• Document services in the patient-management system.
• Support social media content creation and marketing efforts.
• Maintain HIPAA privacy and clinic policies.

Skills

Patient communication

Organization

Multitasking

Independent work

Flexibility

Social media familiarity

Hospitality/service

Mandarin/Korean language

Education

Active New York Esthetics License

Job description

Fulfill Clinics in New York seeks a Client Care & Front Desk Coordinator to be the first contact for patients, guiding them from inquiry and check-in through treatment coordination, checkout, and follow-up in a fast-paced aesthetic practice.

You will support daily clinic operations, front desk duties, and patient education while maintaining HIPAA privacy and a concierge-level experience; some evenings and weekends may be required.