Dermatology Front Office Leader | Patient Experience & Ops

Bespoke Dermatology & Aesthetics; Rancho Cucamonga (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Commission

Employee discount

Job summary

Bespoke Dermatology & Aesthetics is seeking a reliable Front Office Manager to lead daily front office operations, support staff, and optimize workflows for an exceptional patient and employee experience.

Responsibilities include accurate patient registration, insurance verification, financial screening, and PHI protection under HIPAA. The role emphasizes team leadership, training, scheduling, and process improvement in a dermatology setting.

Qualifications

• 3+ years healthcare front office experience.
• 1-2 years of management or supervisory experience.
• Experience in dermatology or aesthetics is preferred.
• Knowledge of Medi-Cal/Medicaid, Medicare, and PPO insurance.
• Proficiency with EMR/EHR systems.

Responsibilities

• Supervise and oversee the daily activities of front office staff.
• Create and manage employee schedules and ensure appropriate staffing and coverage.
• Monitor and improve appointment utilization, no-show rates, and patient throughput.
• Oversee insurance verification, eligibility, authorization, and financial screening processes.
• Maintain patient confidentiality and PHI in accordance with HIPAA requirements.

Skills

Leadership

Communication

Team management

Customer service

HIPAA compliance

EMR/EHR

Office software

Bilingual English/Chinese

Education

Bachelor's degree in Healthcare Administration or related

Tools

EMR/EHR systems

Job description

Bespoke Dermatology & Aesthetics is seeking a reliable Front Office Manager to lead daily front office operations, support staff, and optimize workflows for an exceptional patient and employee experience.

Responsibilities include accurate patient registration, insurance verification, financial screening, and PHI protection under HIPAA. The role emphasizes team leadership, training, scheduling, and process improvement in a dermatology setting.