Guest Experience Lead – Delight Guests & Resolve Needs

McDonald's Restaurants Limited; Clovis (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay (US$20.00–US$22.73 per

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s Guest Experience Leader role in California focuses on delivering exceptional guest service and maintaining a welcoming restaurant environment. You will check in with guests, resolve concerns, and work closely with the team to ensure high standards of cleanliness and hospitality.

The position emphasizes understanding promotions and benefits of McDonald’s App features, with flexible scheduling and opportunities for growth and advancement.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Skills

Guest experience

Customer service

Teamwork

Communication

Job description

McDonald’s Guest Experience Leader role in California focuses on delivering exceptional guest service and maintaining a welcoming restaurant environment. You will check in with guests, resolve concerns, and work closely with the team to ensure high standards of cleanliness and hospitality.

The position emphasizes understanding promotions and benefits of McDonald’s App features, with flexible scheduling and opportunities for growth and advancement.