Guest Experience Lead: Create Happy Moments & Growth

McDonald's; Moses Lake (WA); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401k with matching

Paid time off (2% of gross earnings)

Archways to Opportunity education

Discount programs

Free meals / meal discounts

Job summary

McDonald’s Guest Experience Leader role focuses on delivering friendly, attentive service in a fast-paced environment. You will greet guests, assist with ordering kiosks, and help guests with any needs while maintaining high standards of cleanliness and efficiency.

Role emphasizes teamwork, flexible hours between 8am and 8pm, and opportunities for growth through benefits and training programs. Must be at least 16 years old and ready to create positive guest moments.

Qualifications

• Greet guests and take part in service with a positive attitude.
• Assist guests with using ordering kiosks and technology.
• Collaborate in a fast-paced, team environment to serve guests.

Responsibilities

• Greet guests and communicate with them while ordering.
• Offer help with using ordering kiosks.
• Assist guests who need extra hands.
• Check with guests after food is served to ensure satisfaction.
• Ensure kids receive a kid treat.
• Handle guest concerns and feedback.
• Communicate with the team to relay feedback and ideas.

Skills

Guest service

Team player

Communication

Kiosk assistance

Job description

McDonald’s Guest Experience Leader role focuses on delivering friendly, attentive service in a fast-paced environment. You will greet guests, assist with ordering kiosks, and help guests with any needs while maintaining high standards of cleanliness and efficiency.

Role emphasizes teamwork, flexible hours between 8am and 8pm, and opportunities for growth through benefits and training programs. Must be at least 16 years old and ready to create positive guest moments.