Guest Experience Lead — Flexible Hours & Growth

McDonald's; Middlefield Township (OH); On-site; USD 25,000 - 29,000; Part time

Job summary

McDonald's is hiring a Guest Experience Leader to create positive moments for guests in our restaurant. You will greet customers, assist with ordering, and help guests who need extra hands to navigate kiosks, while ensuring satisfaction and timely service.

In this role, you will work in a fast-paced team, deliver friendly service, and support store operations. Starting pay ranges from $12/hr for under 18 to $13/hr for 18+, with a $2 premium after 9pm or before 8am.

Qualifications

• Outgoing attitude and willingness to learn.
• Ability to thrive in a fast-paced, team environment.
• Great customer service mindset.

Responsibilities

• Greet guests and assist with ordering.
• Help guests use ordering kiosks when needed.
• Assist guests requiring extra hands.
• Check guest satisfaction after order and address needs.
• Ensure children receive kid treats.
• Handle guest concerns promptly.
• Provide feedback to restaurant team for improvements.

Skills

Customer service

Guest interaction

Kiosk assistance

Team player

Problem solving

Tools

POS system

Job description

McDonald's is hiring a Guest Experience Leader to create positive moments for guests in our restaurant. You will greet customers, assist with ordering, and help guests who need extra hands to navigate kiosks, while ensuring satisfaction and timely service.

In this role, you will work in a fast-paced team, deliver friendly service, and support store operations. Starting pay ranges from $12/hr for under 18 to $13/hr for 18+, with a $2 premium after 9pm or before 8am.