Guest Experience Lead – Cannabis Retail

GOEBEL FIXTURE COMPANY; Michigan; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Life insurance

401K & 401K matching

Employee assistance program

Job summary

Common Citizen, a Michigan-based cannabis company, seeks a Guest Experience Manager to organize and run retail stores, stepping in for the General Manager when needed. You will drive efficiency and high-quality customer service in a fast-growing retail network.

You will lead scheduling, coaching, and performance reviews, while analyzing consumer behavior and ensuring policy adherence across departments. A passion for continuous improvement is valued.

Qualifications

• A minimum of 2 years in a customer service role in a retail environment.
• A background in healthcare, social work or related fields is preferred.
• Leadership and organizational abilities.
• Familiarity with financial and customer service principles.
• Interpersonal and communication skills.
• Problem-solving attitude.
• Flexibility to work in shifts.
• Continuous Improvement/Lean Methodology experience preferred, not required

Responsibilities

• Assisting the General Manager in organizing, planning and implementing strategy.
• Coordinating retail store operations.
• Ensuring store schedules and objectives are met by employees.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Evaluate employee performance and assist in employee reviews.
• Identify hiring and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing Guest Advisors.
• Communicate with clients and evaluate their needs.
• Analyze consumer behavior and adjust product positioning.
• Handle complaints from customers.
• Create reports, analyze and interpret retail data, like revenues, expenses and competition.
• Conduct regular audits to ensure the store is functionable and presentable.
• Make sure all employees adhere to company’s policies and guidelines.
• Use active selling skills during guest engagements.
• Lead and coach selling skills in team members through practice and roleplay.
• Observe selling behaviors and coach with on-the-spot feedback.
• Act as our store’s representative and set an example for our staff.
• Will be required to flex to different departments including but not limited to: reception, sales floor, inventory, delivery, curbside, and fulfillment.

Skills

Customer Service

Leadership

Communication

Team Coaching

Job description

Common Citizen, a Michigan-based cannabis company, seeks a Guest Experience Manager to organize and run retail stores, stepping in for the General Manager when needed. You will drive efficiency and high-quality customer service in a fast-growing retail network.

You will lead scheduling, coaching, and performance reviews, while analyzing consumer behavior and ensuring policy adherence across departments. A passion for continuous improvement is valued.