Guest Experience Leader - Cannabis Retail

Renew Cannabis Co.; Ferndale (MI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discount

Employee sponsored life insurance

Employee assistance program

401K & 401K matching

Job summary

Common Citizen, a Michigan-based cannabis company, is shaping perceptions around cannabis and enhancing lives through our principles of cannabis for humanity and change for the better. As Guest Experience Manager, you will help organize and run our retail stores, ensuring sales team efficiency and exceptional customer satisfaction across Michigan communities.

You will lead store operations, coach staff, and analyze retail data to drive continuous improvement.

Qualifications

• Minimum of 2 years in a customer service role in retail.
• Healthcare or related fields experience preferred.
• Strong leadership and organizational abilities.
• Excellent interpersonal and communication skills.
• Ability to analyze consumer behavior and adjust service approach.
• Flexibility to work in varying shifts.
• Experience with Lean/Continuous Improvement preferred.

Responsibilities

• Assist the General Manager in organizing, planning and implementing strategy.
• Coordinate retail store operations.
• Ensure store schedules and objectives are met by employees.
• Track progress of weekly, monthly, quarterly and annual objectives.
• Evaluate employee performance and assist in employee reviews.
• Identify hiring and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing Guest Advisors.
• Communicate with clients and evaluate their needs.
• Analyze consumer behavior and adjust product positioning.
• Handle complaints from customers.
• Create reports, analyze and interpret retail data, like revenues, expenses and competition.
• Conduct regular audits to ensure the store is functionable and presentable.
• Make sure all employees adhere to company's policies and guidelines.
• Use active selling skills during guest engagements.
• Lead and coach selling skills in team members through practice and roleplay.
• Observe selling behaviors and coach with on-the-spot feedback.
• Act as our store's representative and set an example for our staff.

Skills

Customer service

Leadership

Interpersonal skills

Problem solving

Flexibility

Management experience

Lean experience

Job description

Common Citizen, a Michigan-based cannabis company, is shaping perceptions around cannabis and enhancing lives through our principles of cannabis for humanity and change for the better. As Guest Experience Manager, you will help organize and run our retail stores, ensuring sales team efficiency and exceptional customer satisfaction across Michigan communities.

You will lead store operations, coach staff, and analyze retail data to drive continuous improvement.