Guest Experience Lead - Cannabis Retail

GOEBEL FIXTURE COMPANY; Ferndale (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Paid time off

Life insurance

Employee assistance program

401K & 401K matching

Job summary

Common Citizen is seeking a Guest Experience Manager in Michigan to oversee daily retail operations, coach staff, and drive customer satisfaction. You will assist the General Manager, manage schedules, and analyze store performance to meet sales goals.

The role requires strong leadership, interpersonal skills, and a passion for delivering high-quality cannabis retail experiences. Competitive benefits and a collaborative team environment are offered.

Qualifications

• Minimum 2 years in a customer service role in a retail environment.
• Leadership and organizational abilities.
• Interpersonal and communication skills.
• Flexibility to work in shifts.

Responsibilities

• Assist the General Manager in organizing, planning and implementing strategy.
• Coordinate store operations and schedules.
• Coach and supervise Guest Advisors to improve selling skills.
• Analyze retail data, revenues, expenses and competition.

Skills

Customer Service

Leadership

Communication

Problem Solving

Flexibility

Job description

Common Citizen is seeking a Guest Experience Manager in Michigan to oversee daily retail operations, coach staff, and drive customer satisfaction. You will assist the General Manager, manage schedules, and analyze store performance to meet sales goals.

The role requires strong leadership, interpersonal skills, and a passion for delivering high-quality cannabis retail experiences. Competitive benefits and a collaborative team environment are offered.