Guest Experience Lead — Bell & Valet

Hilton Dallas/Park Cities; Bentonville (AR); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

The Compton is seeking a Guest Services Manager to lead the bell and valet teams and partner with the Front Office Manager to create a seamless guest journey from arrival to departure.

You will own the guest profile system, coach on the floor, and ensure the highest level of hospitality and privacy while managing staffing and training for peak times. This role is full-time and on-site.

Qualifications

• High school diploma or equivalent required; hospitality management coursework or degree preferred.
• 2+ years of guest services, bell, valet, or related hospitality leadership experience.
• Strong communication skills and hands-on leadership in a fast-moving lobby.
• Comfortable with hotel systems (PMS, guest profile tools) and daily operational reporting.

Responsibilities

• Lead and coach the bell and valet team to deliver a high-touch arrival and departure experience.
• Partner with Front Office Manager to ensure seamless front desk, bell, and valet operations.
• Own the guest profile system across arrival/departure touchpoints and carry details across teams.
• Train the bell and valet team on-the-floor, exemplifying standards and policies.
• Greet guests, assist with parking and luggage during peak times, and model expected behavior.
• Contribute to daily lineups with the Front Office Manager and highlight VIP arrivals and special events.
• Resolve guest concerns in real time and empower the team to resolve issues without escalation.
• Manage staffing, scheduling, onboarding, and ongoing training for the bell/valet department.
• Monitor lobby flow, adjust lighting and music, and ensure privacy and safety procedures.

Skills

Leadership

Communication

Coaching

Guest services

Education

High school diploma or equivalent

Hospitality coursework/degree preferred

Tools

PMS

Job description

The Compton is seeking a Guest Services Manager to lead the bell and valet teams and partner with the Front Office Manager to create a seamless guest journey from arrival to departure.

You will own the guest profile system, coach on the floor, and ensure the highest level of hospitality and privacy while managing staffing and training for peak times. This role is full-time and on-site.