Guest Experience Leader - Hands-On, On-the-Floor

The Compton; Bentonville (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

The Compton, a Practice Hospitality hotel, is seeking a Guest Services Manager to lead the bell and valet team on the floor, ensuring every guest is greeted and welcomed as if expected. You will partner with the Front Office Manager to create a seamless guest journey, own the guest profile system, and model the standard through hands-on coaching.

This role requires a high school diploma, 2+ years in hospitality leadership, and comfort with PMS and guest profile tools; weekend and overnight

Qualifications

• 2+ years of guest services or hospitality leadership experience.
• Hands-on leader who coaches by example in a fast-moving lobby.
• Experience with hotel systems (PMS, guest profile tools) and operational reporting.

Responsibilities

• Lead and coach bell and valet team to deliver a high-touch arrival and departure experience.
• Partner with Front Office Manager to keep front desk, bell, and valet operating as one seamless guest journey.
• Own the guest profile system to capture preferences and carry details across teams.
• Train the bell and valet team hands-on, modeling standards on the floor.
• Manage staffing, scheduling, and performance for the bell and valet department.
• Resolve guest concerns in real time and empower the team to fix issues.
• Monitor lobby flow and adjust lighting, music, and staffing to keep the welcome effortless.

Skills

Leadership

Staff coaching

Communication

Guest services

Operations management

Staff scheduling

Safety procedures

Education

High school diploma or equivalent

Tools

PMS system

Job description

The Compton, a Practice Hospitality hotel, is seeking a Guest Services Manager to lead the bell and valet team on the floor, ensuring every guest is greeted and welcomed as if expected. You will partner with the Front Office Manager to create a seamless guest journey, own the guest profile system, and model the standard through hands-on coaching.

This role requires a high school diploma, 2+ years in hospitality leadership, and comfort with PMS and guest profile tools; weekend and overnight