Lux Hotel Bell/Valet Lead — VIP Guest Experience

HotelsAB LLC; Los Angeles (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

The Chateau Marmont, a legendary luxury hotel in Los Angeles, seeks a Part-Time Bell/Valet supervisor to lead the Bell/Valet team and ensure exceptional guest service. The role requires managing scheduling, payroll, training, and guest relations with a focus on discretion and high standards.

Ideal candidates will have extensive luxury hotel experience, flexibility to work nights, weekends, and holidays, and a commitment to Forbes Travel Guide standards and confidentiality agreements.

Qualifications

• 7+ years’ work experience in a luxury hotel.
• Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays.
• Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to Reservation Service, Digital Services, Arrival/Departure, Guest Services One and Two, Guest Service Request, Fitness Facility, Housekeeping Daily Service, Housekeeping Turndown Service, Guest Room, Public Areas, In-Room Dining (as updated).
• Adhere to the Employee Handbook (as updated)
• Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation & Intellectual Property Agreement (as updated)
• Able to lift, carry, push, and/or pull 40-50 pounds. Ability to kneel, reach overhead, climb, crouch, and bend downwards. Must be able to seize, grasp, turn and hold objects with hands.

Responsibilities

• Manage all aspects of the Bell/Valet department including scheduling, payroll, reporting, budgets, forecasting, development, recruiting, hiring, terminating, training, coaching and leading.
• Recommend and participate in actions related to staff performance, hiring, discipline and terminations.
• Protect guest and hotel assets, including proper use of Flash Parking, damage assessment, tagging and ticketing, payments, and tip pooling process.
• Maintain a safe workplace by conducting property walks and surveillance. Monitor traffic and crowd flow at driveway and off-property parking as determined by the demands of the property.
• Completes all incident reports for both guests and staff members; conducts post-accident investigation, identifying possible accident causes and hazards.

Job description

The Chateau Marmont, a legendary luxury hotel in Los Angeles, seeks a Part-Time Bell/Valet supervisor to lead the Bell/Valet team and ensure exceptional guest service. The role requires managing scheduling, payroll, training, and guest relations with a focus on discretion and high standards.

Ideal candidates will have extensive luxury hotel experience, flexibility to work nights, weekends, and holidays, and a commitment to Forbes Travel Guide standards and confidentiality agreements.