Guest Experience Lead

Aramark; Mobeetie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark in Mobeetie, TX is seeking a Hospitality Worker Lead to ensure guest satisfaction by booking reservations, assisting guests, and resolving issues. The role may oversee guest services operations including luggage transport.

You will schedule and guide the guest services team, train staff, greet customers, handle registrations and payments, and maintain a positive service standard. This position emphasizes strong customer service, coordination, and problem solving.

Qualifications

• High school diploma or equivalent.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organization skills, accuracy, and attention to detail.
• Prior guest services supervisory experience preferred.

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks.
• Trains and guides guest service staff on job duties, customer service, systems, and procedures.
• Greet and provide customer service to guests while anticipating their needs.
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and deliver messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

Skills

Supervisory experience

Guest services

Customer service

Interpersonal skills

Written communication

Job description

Aramark in Mobeetie, TX is seeking a Hospitality Worker Lead to ensure guest satisfaction by booking reservations, assisting guests, and resolving issues. The role may oversee guest services operations including luggage transport.

You will schedule and guide the guest services team, train staff, greet customers, handle registrations and payments, and maintain a positive service standard. This position emphasizes strong customer service, coordination, and problem solving.