Guest Experience Lead

McDonald's; Cleveland (OH); On-site; USD 19,286 - 21,917; Full time

Benefits offered by this job

Competitive pay from $14.00 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food chain in Cleveland seeks a Guest Experience Lead to enhance customer interactions. This entry-level, full-time position emphasizes effective communication and teamwork, allowing for flexible scheduling. Ideal candidates will have a passion for helping others and a hospitable attitude.

Responsibilities

• Lead the experience and check in with guests.
• Handle guest concerns and provide resolutions.
• Work with the team to maintain a welcoming environment.
• Offer insight into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication and anticipation of customer needs

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald's.

Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Benefits and Perks

• Competitive pay from $14.00 per hour
• 15.91 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full-time employees in select locations

And much, much more!

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants