Guest Experience Lead

McDonald's; Phoenix (AZ); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food chain in Phoenix is seeking a Guest Experience Lead to enhance guest satisfaction. This role involves checking in with customers, resolving concerns, and ensuring a welcoming environment. Successful candidates will demonstrate strong communication skills and a passion for serving others. Join us to be part of a flexible work schedule and enjoy great perks.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Handle guest concerns and provide resolve to their satisfaction.
• Work hand in hand with your team to maintain a welcoming environment.
• Offer expert insight into promotions and benefits of utilizing the McDonald’s App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald's

Guest Experience Leader
Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $14.50
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Role Purpose

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity & Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant and is not a complete description of all duties. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.