Guest Experience Lead

McDonald's; South Miami Heights (FL); On-site; USD 16,479 - 23,470; Part time

Benefits offered by this job

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant is seeking a Guest Experience Lead in South Miami Heights, Florida. You'll ensure a positive environment by checking in with guests, addressing concerns, and guiding your team in providing excellent service. Ideal candidates should possess a passion for service, effective communication skills, and a humble demeanor. The role offers competitive pay and various perks, including employee discounts and educational assistance.

Qualifications

• Ability to communicate effectively and anticipate customer needs.
• Passion for helping and serving others, including both customers and team members.
• Desire to learn and grow in a fast-paced environment.

Responsibilities

• Lead the experience by checking in with guests.
• Handle guest concerns and provide solutions.
• Work collaboratively with the team to maintain a friendly restaurant environment.
• Offer guidance on promotions and McDonald’s App features.

Skills

Humble demeanor

Passion for service

Effective communication

Teamwork

Job description

Join to apply for the Guest Experience Lead role at McDonald's

Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $14.50
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].