Guest Experience Lead

Chipotle Mexican Grill; Branford (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health, dental, and vision insurance

Digital tips

Paid time off

Advancement opportunities

Job summary

Chipotle Mexican Grill is hiring a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food and well-trained crew. The role involves managing a clean line, adhering to safety policies, and supporting daily operations while guiding future leaders in a fast-paced environment.

The position requires a high school diploma and restaurant experience, with benefits including tuition assistance, free food, health coverage, and opportunities for advancement at

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language of the work location.
• High school diploma required.
• Restaurant experience required.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety initiatives including proper hand washing, glove changes, time/temperature checks, and daily safety checklists.
• Help resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front-of-house Crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration tasks and paperwork.
• Ensure office equipment functions and supplies are stocked.

Skills

Food with Integrity philosophy

Cash handling knowledge

Food safety knowledge

Office paperwork familiarity

Language proficiency

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is hiring a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food and well-trained crew. The role involves managing a clean line, adhering to safety policies, and supporting daily operations while guiding future leaders in a fast-paced environment.

The position requires a high school diploma and restaurant experience, with benefits including tuition assistance, free food, health coverage, and opportunities for advancement at