Guest Experience Housekeeping Supervisor

Hilton; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Job summary

Hilton in Houston seeks a Housekeeping Supervisor to lead and mentor the housekeeping team, ensuring rooms and public areas are spotless and guest expectations are exceeded.

You will coordinate schedules, supervise attendants, report discrepancies, and work closely with Engineering to address maintenance needs while delivering warm, professional service that aligns with Hilton's hospitality standards.

Qualifications

• Passion for spreading the light and warmth of hospitality.
• Integrity and doing the right thing in all situations.
• Leadership and teamwork with ownership and a sense of urgency to deliver results.

Responsibilities

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies.
• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program.
• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues.
• Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels.
• Delight our guests: Address special guest needs in a timely, friendly, and professional manner.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Hilton in Houston seeks a Housekeeping Supervisor to lead and mentor the housekeeping team, ensuring rooms and public areas are spotless and guest expectations are exceeded.

You will coordinate schedules, supervise attendants, report discrepancies, and work closely with Engineering to address maintenance needs while delivering warm, professional service that aligns with Hilton's hospitality standards.