Housekeeping Supervisor: Elevate Service & Team Performance

IHG Hotels & Resorts; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Room discount

Training programs

Benefits package

Job summary

IHG Hotels & Resorts in Houston, TX seeks a supervisor in Housekeeping to oversee room and public area attendants, ensuring product quality and optimum guest service. You will monitor performance, train staff, and coordinate with other departments to maintain standards.

Responsibilities include assisting with budgeting, scheduling, and enforcing safety and cleanliness protocols, while guiding teams to achieve guest satisfaction and operational efficiency in a large hotel environment.

Qualifications

• Supervises housekeeping staff and enforces quality standards.
• Ensures guest satisfaction and adherence to hotel objectives.
• Experience with budgeting and cost control.
• Fluent English required.

Responsibilities

• Supervise and inspect the work of room and/or public area attendants to ensure quality standards and optimum guest service.
• Assist with annual departmental operating budget and financial plans; monitor budget and control expenses.
• Educate and train all employees in compliance with governmental and safety regulations; ensure staff have tools and equipment to perform duties.
• Promote teamwork and quality service through daily communication with other department heads.
• Check guest areas and rooms for cleanliness and repairs; address improvements and corrective actions.

Skills

Supervision

Customer service

Communication

Team leadership

Training

English fluency

Education

High School Diploma or equivalent

Job description

IHG Hotels & Resorts in Houston, TX seeks a supervisor in Housekeeping to oversee room and public area attendants, ensuring product quality and optimum guest service. You will monitor performance, train staff, and coordinate with other departments to maintain standards.

Responsibilities include assisting with budgeting, scheduling, and enforcing safety and cleanliness protocols, while guiding teams to achieve guest satisfaction and operational efficiency in a large hotel environment.