Guest Experience Host — Wine Knowledge & Growth

Landed; Springfield (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Dental and Vision Insurance

401(k) Retirement Savings Plan

Flexible Savings Accounts

Paid Time Off

Employee Discounts

Employee Education Programs

Career Growth Opportunities

Job summary

Cooper’s Hawk in Springfield, IL is seeking a friendly Host to greet guests, assist with reservations, seating, and escort guests to their table. You’ll answer inquiries with professionalism and help maintain efficient dining flow during peak hours.

Ideal candidates are team players who communicate well, can multi-task, and stand for extended periods. Flexible shifts and caring for guests are key to delivering a memorable dining experience.

Qualifications

• Greet guests with hospitality and friendliness.
• Answer guest inquiries with professional phone skills.
• Communicate about food, wine, and facilities in a helpful manner.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
• Manage special seating requests of guests consistent with table availability
• Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency
• Complete necessary side work during non-busy hours
• Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
• Perform other duties as assigned

Skills

Guest service

Phone etiquette

Teamwork

Multitasking

English literacy

Job description

Cooper’s Hawk in Springfield, IL is seeking a friendly Host to greet guests, assist with reservations, seating, and escort guests to their table. You’ll answer inquiries with professionalism and help maintain efficient dining flow during peak hours.

Ideal candidates are team players who communicate well, can multi-task, and stand for extended periods. Flexible shifts and caring for guests are key to delivering a memorable dining experience.