Hospitality Host – Warm Welcomes & Reservations

Disabled Job Seekers; Tallahassee (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Guest Services, Inc. is seeking a Host to greet guests and manage reservations, helping to seat guests and create a positive first impression. You will assist at the host stand, coordinate with the dining team, and ensure smooth seating flow in a fast-paced environment.

The role emphasizes outstanding customer service, clear communication, and the ability to anticipate guest needs. English proficiency and a friendly, professional demeanor are required.

Qualifications

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Ability to remain organized and multi-task in a fast-paced environment.

Responsibilities

• Greet customers in a positive and welcoming manner.
• Acknowledge customers upon exit and invite them to return.
• Answer telephone and make reservations; direct questions and give directions.
• Escort customers to their tables and assist in seating; present menus.
• Resolve customer issues to ensure satisfaction; alert management when needed.
• Clean and organize lobby area and host stand; complete closing duties.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma/G.E.D. equivalent

Tools

Reservations system

Touch-screen computer

Multi-line telephone

Job description

Guest Services, Inc. is seeking a Host to greet guests and manage reservations, helping to seat guests and create a positive first impression. You will assist at the host stand, coordinate with the dining team, and ensure smooth seating flow in a fast-paced environment.

The role emphasizes outstanding customer service, clear communication, and the ability to anticipate guest needs. English proficiency and a friendly, professional demeanor are required.