Guest Experience Host - Warm Welcomes & Service

Landry's, Inc.; Biloxi (MS); On-site; USD 14,000 - 19,000; Full time

Job summary

Landry's, Inc. is seeking a Host to be the first point of contact for guests in Biloxi. You will greet guests with a smile, anticipate needs, and provide accurate menu information to ensure a positive first impression.

You will handle inquiries, assist with seating, take to-go orders, and support servers by delivering drinks and clearing tables. A positive attitude and teamwork are essential for success in this role.

Qualifications

• 1 year of restaurant experience preferred.
• Organizational skills.
• Exceptional interpersonal and communication skills.
• Positive attitude.
• Work well in a team environment.
• Ability to multitask.
• Availability on weekdays, weekends, nights, mornings, and holidays.
• Must be able to read and write in English and handle math calculations.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist with running food, delivering and/or refilling guests’ drinks.
• Guide guests to their tables and present them with menus.
• Take to-go orders over the phone and in person.
• Engage with guests to ensure they're happy with food and service.
• Refill drinks and clear plates as needed during guest’s dining experience.
• Provide great customer service.
• Provide highchairs and other requested items to the guest.
• Comply with all federal and state laws, including FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements.

Skills

Restaurant experience

Organizational skills

Interpersonal communication

Positive attitude

Teamwork

Multitask

English literacy

Math calculations

Job description

Landry's, Inc. is seeking a Host to be the first point of contact for guests in Biloxi. You will greet guests with a smile, anticipate needs, and provide accurate menu information to ensure a positive first impression.

You will handle inquiries, assist with seating, take to-go orders, and support servers by delivering drinks and clearing tables. A positive attitude and teamwork are essential for success in this role.