Guest Experience Host: Warm Welcome & Smooth Flow

Cooper's Hawk Winery; Livonia (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

50% Dining discount

Wine retail discount 40%

Health insurance

401(k) matching

Flexible scheduling

Paid time off

Employee assistance program

Staff discounts on wine and events

Job summary

Cooper’s Hawk Winery is seeking a friendly Host to set the tone of the guest experience. You will greet guests, welcome them warmly, and help ensure smooth seating flow in a fast-paced restaurant environment.

Ideal candidates are 18+, able to lift 40 pounds, and comfortable in English communication. Weekend and holiday availability is required. Join our team for great benefits and a dynamic hospitality culture.

Qualifications

• Must be at least 18 years old.
• Passion for hospitality and creating unforgettable guest experiences.
• Comfort in a fast-paced environment with strong multitasking skills.
• Ability to lift up to 40 pounds and stand for extended periods.
• Willingness to work weekends and holidays.
• Team player with clear communication.
• Ability to read, write, and understand English.

Responsibilities

• Greet guests with energy and enthusiasm from the first interaction.
• Answer guest phone calls with professionalism and hospitality.
• Follow checklists to set up the host area for a smooth shift.
• Maintain a professional image by adhering to appearance and behavior guidelines.
• Keep track of table flow and dining room pacing for a great guest experience.
• Adjust seating plans to avoid bottlenecks and wait time surprises.
• Communicate with managers and team members to keep service moving smoothly.

Job description

Cooper’s Hawk Winery is seeking a friendly Host to set the tone of the guest experience. You will greet guests, welcome them warmly, and help ensure smooth seating flow in a fast-paced restaurant environment.

Ideal candidates are 18+, able to lift 40 pounds, and comfortable in English communication. Weekend and holiday availability is required. Join our team for great benefits and a dynamic hospitality culture.