Guest Experience Host - Warm Welcomes & Seamless Seating

Harri; White Marsh (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Harri-hosted role at TGI Fridays seeking a warm, engaging Host(ess) to welcome Guests and guide them to seating areas with a positive demeanor. You will manage phone inquiries, relay promotions, and ensure smooth transitions to servers for a memorable dining experience.

The ideal candidate greets guests, maintains composure in a fast-paced setting, and plays a key part in delivering Fridays Service Style while helping guests feel valued from arrival to departure.

Qualifications

• Genuine, warm greeting and service to guests.
• Ability to read and interpret guest needs from conversations.
• Clear greetings and farewells, and effective request handling.

Responsibilities

• Greet incoming and departing Guests warmly.
• Seat Guests in bar or dining area per their preference.
• Inform Guests of promotions and introduce serving staff.
• Answer restaurant calls promptly and provide service.
• Manage Guest flow and communicate wait times when needed.
• Attend to special Guest needs and requests.
• Follow brand standards to deliver Fridays Service Style.
• Observe Guests throughout dining to anticipate refills and requests.

Skills

Genuine guest service

Clear communication

Memory for guest details

Multitasking

Team collaboration

Job description

Harri-hosted role at TGI Fridays seeking a warm, engaging Host(ess) to welcome Guests and guide them to seating areas with a positive demeanor. You will manage phone inquiries, relay promotions, and ensure smooth transitions to servers for a memorable dining experience.

The ideal candidate greets guests, maintains composure in a fast-paced setting, and plays a key part in delivering Fridays Service Style while helping guests feel valued from arrival to departure.