Guest Experience Host: Warm Welcome & Seating

Ensemble; Long Beach (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Maya Hotel in Long Beach, CA is seeking an energetic Host to join our Food & Beverage team. As the first point of contact for guests, you will create a warm and welcoming atmosphere, ensuring every guest feels valued from arrival.

Responsibilities include seating, reservations, and supporting service teams in a fast-paced restaurant environment. We value strong interpersonal skills, a professional demeanor, and the ability to multitask while maintaining attention to detail.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Friendly, professional demeanor with a genuine passion for guest service.
• Ability to multitask, stay organized, and remain composed in a fast-paced environment.
• Strong attention to detail and the ability to work effectively as part of a team.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Responsibilities

• Welcome and greet guests warmly upon arrival, creating a positive first impression.
• Manage guest seating, offer seating options when available, escort guests to their tables, and present menus.
• Coordinate reservations, maintain reservation records, and assist with arrangements for special functions and dining requests.
• Communicate guest needs, seating availability, and special requests to the service team and management.
• Read, maintain, and update the daily logbook to ensure effective communication between shifts and management.
• Maintain the proper setup, cleanliness, and presentation of the dining room and host stand.
• Monitor guest flow and wait times, keeping guests informed and comfortable during busy periods.
• Assist the Food & Beverage team with service-related duties as needed.
• Respond to guest questions and requests in a courteous, professional, and timely manner.
• Follow established safety procedures, use required protective equipment, and comply with applicable OSHA standards and workplace safety guidelines.
• Perform other related duties as assigned by management.

Skills

Interpersonal skills

Communication skills

Team player

Multitasking

Attention to detail

Flexible schedule

Education

High school diploma or equivalent

Job description

The Maya Hotel in Long Beach, CA is seeking an energetic Host to join our Food & Beverage team. As the first point of contact for guests, you will create a warm and welcoming atmosphere, ensuring every guest feels valued from arrival.

Responsibilities include seating, reservations, and supporting service teams in a fast-paced restaurant environment. We value strong interpersonal skills, a professional demeanor, and the ability to multitask while maintaining attention to detail.