Guest Experience Host – Front-of-House Growth

THE REEF; Long Beach (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health plans

Life insurance

401k with match

Employee Assistance Program (EAP)

Team member discounts

Job summary

Qualifications

• Excellent communication and interpersonal skills.
• A friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.
• Prior experience as a host/hostess or in a customer-facing role is preferred but not required.
• Flexibility to work varied hours, including weekends and holidays are Mandatory.

Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping with special events.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Education

High School Diploma or College Degree

Job description