Private Homes Concierge & Guest Experience Lead

One&Only Resorts; Big Sky (MT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance - 80% premium paid by employer

5 weeks PTO

Complimentary ski pass

Discounts at F&B outlets

Job summary

One&Only Resorts is seeking a Private Homes Host in Big Sky, Montana to manage guest experiences and homeowner relations. This role requires maintaining a high level of personalized service, ensuring guests' expectations are met while overseeing the entire in-house process.

The ideal candidate should possess strong communication skills, be able to multitask efficiently, and demonstrate hospitality knowledge. Enjoy benefits such as medical insurance, generous PTO, and discounts at resort facilities.

Qualifications

• Must be computer literate with knowledge of MS Office, Excel and Opera.
• Ability to work well under pressure and multitask.
• Effective communication in English with guests and staff.

Responsibilities

• Manage all aspects of homeowner requests and guest experiences.
• Provide high-quality personalized service to homeowners.
• Coordinate pre-arrival communication and trip planning.

Skills

Communication skills

Multitasking

Customer service orientation

Education

Business or Management qualifications

Tools

MS Office

Excel

Opera

Job description

One&Only Resorts is seeking a Private Homes Host in Big Sky, Montana to manage guest experiences and homeowner relations. This role requires maintaining a high level of personalized service, ensuring guests' expectations are met while overseeing the entire in-house process.

The ideal candidate should possess strong communication skills, be able to multitask efficiently, and demonstrate hospitality knowledge. Enjoy benefits such as medical insurance, generous PTO, and discounts at resort facilities.