Guest Experience Host & Takeout Specialist

Legal Sea Foods; Kendall Square (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) retirement plan

Job summary

Legal Sea Foods in Cambridge, MA is seeking a Host/Take Out Associate to greet guests, seat them, and manage take-out orders with care. You will maintain a welcoming front desk, answer phones, and assist with delivery requests.

The role requires excellent interpersonal skills, basic computer abilities, and familiarity with OpenTable and a POS system. Legal Sea Foods offers medical, dental, vision coverage, paid vacation, and a 401(k).

Qualifications

• High school diploma or equivalent.
• Previous host experience preferred.
• Working knowledge of OpenTable and POS preferred.
• Basic computer skills.
• Ability to handle cash and paperwork accurately.
• Excellent interpersonal and communication skills.
• Must be able to perform under pressure in a high-volume restaurant setting.
• Must be able to handle guest incidents/complaints.

Responsibilities

• Greet guests in a warm and friendly manner as they arrive at the restaurant.
• Seat guests efficiently, manage seating chart, and ensure optimal flow of diners.
• Provide accurate wait times and monitor waiting list.
• Manage reservations using OpenTable.
• Answer incoming calls and respond to guest inquiries courteously.
• Receive, process, and manage takeout and delivery orders.
• Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation.
• Process payments for takeout orders, including cash, credit/debit, and digital payment methods.
• Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
• Perform other duties and tasks as assigned.

Skills

Interpersonal skills

Communication

Cash handling

Customer service

Education

High school diploma

Tools

OpenTable

POS

Job description

Legal Sea Foods in Cambridge, MA is seeking a Host/Take Out Associate to greet guests, seat them, and manage take-out orders with care. You will maintain a welcoming front desk, answer phones, and assist with delivery requests.

The role requires excellent interpersonal skills, basic computer abilities, and familiarity with OpenTable and a POS system. Legal Sea Foods offers medical, dental, vision coverage, paid vacation, and a 401(k).