Guest Experience Host — Spa Front Desk

Heyday Skincare; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Heyday is seeking an engaging Host to deliver a world-class guest experience in our shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to ensure a memorable visit.

You will contribute to a fast-paced environment, work collaboratively with Heyday staff, and help train new hosts while upholding the Heyday aesthetic and culture. This role emphasizes hospitality and proactive service.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• Ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products.
• Help with daily shop tasks and projects.
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members.
• Assist with the training and coaching of new hires for the Host team.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem solving

Product recommendations

Multi-tasking

Initiative

Communication

Organization

Teamwork

Flexible schedule

Job description

Heyday is seeking an engaging Host to deliver a world-class guest experience in our shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to ensure a memorable visit.

You will contribute to a fast-paced environment, work collaboratively with Heyday staff, and help train new hosts while upholding the Heyday aesthetic and culture. This role emphasizes hospitality and proactive service.