Spa Front Desk Host: Elevate Guest Experience & Growth

Heyday; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Wellness resources

Employee discounts

Job summary

Heyday in New York, NY is seeking a proactive Host to deliver a world-class guest experience in our skincare shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to help clients feel confident in their choices.

You'll educate customers on current promotions, memberships, and packages, assist with daily shop tasks, and uphold the distinctive Heyday aesthetic and culture. A non-traditional schedule including weekends is required.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem solving

Product recommendations

Communication skills

Multi-tasking

Team collaboration

Job description

Heyday in New York, NY is seeking a proactive Host to deliver a world-class guest experience in our skincare shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to help clients feel confident in their choices.

You'll educate customers on current promotions, memberships, and packages, assist with daily shop tasks, and uphold the distinctive Heyday aesthetic and culture. A non-traditional schedule including weekends is required.