Guest Experience Host - Sell Tickets & Guide Guests

Merlin; Springfield (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

LEGO Group in Virginia, Springfield, United States is seeking friendly guest services associates to welcome visitors, help with tickets, and guide guests through attractions. You will operate kiosks, answer questions, and maintain safety and a positive experience.

Join a team dedicated to creating magical experiences for LEGO fans of all ages. This role offers hourly pay around $13–$17 and opportunities to upsell, learn, and grow within a globally recognized brand.

Qualifications

• Must be at least 16 years old and capable of delivering friendly guest experiences.
• Excellent customer service and strong communication with guests.
• Ability to work in a fast-paced environment and manage crowd interaction.

Responsibilities

• Greet guests and answer questions about tickets and pricing.
• Direct guests to kiosks and assist with purchases.
• Operate point-of-sale systems and process payments.
• Upsell attractions and passes to meet revenue targets.
• Assist with group admissions and birthday party logistics.
• Maintain safety and cleanliness standards in the guest area.

Skills

Customer service

Communication

Teamwork

Multitasking

Reliability

Tools

POS system

Job description

LEGO Group in Virginia, Springfield, United States is seeking friendly guest services associates to welcome visitors, help with tickets, and guide guests through attractions. You will operate kiosks, answer questions, and maintain safety and a positive experience.

Join a team dedicated to creating magical experiences for LEGO fans of all ages. This role offers hourly pay around $13–$17 and opportunities to upsell, learn, and grow within a globally recognized brand.