Guest Experience Host- F & B

Merlin; Springfield (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

LEGO Group in Virginia, Springfield, United States is seeking friendly guest services associates to welcome visitors, help with tickets, and guide guests through attractions. You will operate kiosks, answer questions, and maintain safety and a positive experience.

Join a team dedicated to creating magical experiences for LEGO fans of all ages. This role offers hourly pay around $13–$17 and opportunities to upsell, learn, and grow within a globally recognized brand.

Qualifications

• Must be at least 16 years old and capable of delivering friendly guest experiences.
• Excellent customer service and strong communication with guests.
• Ability to work in a fast-paced environment and manage crowd interaction.

Responsibilities

• Greet guests and answer questions about tickets and pricing.
• Direct guests to kiosks and assist with purchases.
• Operate point-of-sale systems and process payments.
• Upsell attractions and passes to meet revenue targets.
• Assist with group admissions and birthday party logistics.
• Maintain safety and cleanliness standards in the guest area.

Skills

Customer service

Communication

Teamwork

Multitasking

Reliability

Tools

POS system

Job description

What you'll bring to the team

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests on kiosk purchases.
• Sell/Scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions to guests.
• Be "Guest Obsessed" and provide exemplary customer service.
• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Operate point-of-sale automated systems.
• Stock merchandise.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Have a working knowledge of all rides/exhibits to deliver proper/correct information.
• Operate the rides.
• Usher and guide guests through the attraction.

The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role. Perform other duties as assigned. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

Education and Experience:

Must be at least 16 years of age. Excellent customer service skills. Enthusiasm for representing the brand. Previous transactional experience with strong interpersonal skills is preferred. Fun, Positive attitude. Strong communication skills. Ability to work independently or as part of a team. Ability to deal with large crowds. Ability to prioritize multiple guests. Ability to maintain a high level of enthusiasm while doing repetitive work. Reliable and punctual.

Licenses and Certification:

Ability to obtain related licenses or certification as may be required to perform the essential functions of the position or as required by law. Ride Operators must be at least 18 years of age.

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Pay Range

USD $15.00/Hr.