Guest Experience Host- F & B

Merlin Entertainments; Springfield (VA); On-site; USD 19,000 - 22,000; Full time

Job summary

The LEGO Group in the United States is seeking a Guest Experience Host to deliver outstanding customer service to guests and provide knowledge about all products offered. The role includes assisting with admissions, ticketing, and at points of sale, while upselling and ensuring guest satisfaction.

You will engage with groups and families, guide guests through the attraction, and uphold safety and service standards to create memorable LEGO experiences for fans of all ages.

Qualifications

• Must be at least 16 years of age.
• Excellent customer service skills.
• Enthusiasm for representing the LEGO Group.
• Strong communication skills.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction tickets and pricing.
• Direct and assist guests on kiosk purchases and at point of sale.
• Learn and execute upselling sales targets.
• Deliver personalized interactions to guests.
• Operate point-of-sale systems and handle payments.
• Stock merchandise and maintain food safety standards.
• Be informed about rides and exhibits to provide accurate information.

Skills

Customer service

Communication

Teamwork

Upselling

Cash handling

Tools

POS systems

Job description

The Guest Experience Host role provides excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity. There are four areas of an attraction where the Guest Experience Host can be assigned: Admissions, Retal, Guest Experience/Ride Operators, and Food and Beverage.

Key Responsibilities, Depending On Area Assigned

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests on kiosk purchases.
• Sell/Scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions to guests.
• Be “Guest Obsessed” and provide exemplary customer service.
• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Operate point-of-sale automated systems.
• Stock merchandise.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Have a working knowledge of all rides/exhibits to deliver proper/correct information.
• Operate the rides.
• Usher and guide guests through the attraction.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

Perform other duties as assigned.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

Education and Experience: Must be at least 16 years of age. Excellent customer service skills. Enthusiasm for representing the brand. Previous transactional experience with strong interpersonal skills is preferred. Fun, Positive attitude. Strong communication skills. Ability to work independently or as part of a team. Ability to deal with large crowds. Ability to prioritize multiple guests. Ability to maintain a high level of enthusiasm while doing repetitive work. Reliable and punctual.

Licenses And Certification

Ability to obtain related licenses or certification as may be required to perform the essential functions of the position or as required by law.

• Ride Operators must be at least 18 years of age.

Benefits

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Pay Range

USD $15.00/Hr.