Guest Experience Host — Seating & Service

Applebee's Neighborhood Grill + Bar; East Lansing (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Applebee's Neighborhood Grill + Bar in East Lansing, MI is seeking a host/hostess to warmly greet guests, seat them according to plan, and help maintain dining room flow. You will assist servers with orders and keep the hostess area clean and welcoming.

The role requires friendly, customer-focused service, willingness to work varied shifts including evenings and weekends, and the ability to stand for long periods. Team collaboration is essential in a fast-paced environment.

Qualifications

• Excellent customer service skills with the ability to work as a TEAM.
• Friendly and outgoing personality.
• Follow appropriate food safety guidelines.
• Able to work a variety of shifts including evenings and weekends.
• Able to stand for long periods of time.
• Ability to transport and carry objects such as a high chair or booster seat.
• Ability to wipe, sweep and carry plates to kitchen.

Responsibilities

• Greet all guests as they enter and depart the restaurant and hold the door open for guests.
• Seat guests according to the established plan and guests’ needs.
• Keep host/hostess stand and waiting area clean.
• Ensure menu’s remain clean and stocked.
• Complete restroom checks and refill paper products in bathrooms, as needed.
• Sanitize and wipe down all tables and sweep the area as needed and resets the table.
• Assist the servers when needed by taking the initial drink order or running food to the guests in the dining room.
• Complete daily opening and closing work to ensure a clean and safe environment for guests and TEAM.

Skills

Customer service

Teamwork

Friendly personality

Communication skills

Standing long hours

Job description

Applebee's Neighborhood Grill + Bar in East Lansing, MI is seeking a host/hostess to warmly greet guests, seat them according to plan, and help maintain dining room flow. You will assist servers with orders and keep the hostess area clean and welcoming.

The role requires friendly, customer-focused service, willingness to work varied shifts including evenings and weekends, and the ability to stand for long periods. Team collaboration is essential in a fast-paced environment.