Guest Experience Host: Seating, Reservations & Warm Welcome

Toca Madera; Scottsdale (AZ); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Toca Madera in Scottsdale is seeking a friendly Host to welcome guests, manage seating, and coordinate dining room flow with precision and warmth.

You will answer calls about reservations, assist guests with special occasions, and support front-of-house operations while performing light administrative tasks in the mornings. Maintain a clean host area and follow safety guidelines to ensure a superb guest experience.

Qualifications

• Demonstrated multitasking abilities.
• Diligent work ethic.
• Maintain professional appearance.
• Experience in customer-facing roles.
• Availability for nights, weekends, and holidays.
• Ability to stand for shifts and lift up to 15 lbs.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client.
• Coordinate seating and dining room flow.
• Answer calls and questions about upcoming reservations.
• Be aware of guests and their special occasions, dietary restrictions, and accommodations.
• Maintain a safe and clean work environment by following health and safety guidelines.
• Anticipate coworkers' needs and support front-of-house operations.
• Ensure side stations are prepared for business demand.
• Build rapport with guests to increase repeat visits.
• Perform morning administrative tasks as needed.

Skills

Multitasking

Diligent work ethic

Professional appearance

Customer service experience

Evenings and weekends availability

Stand and lift up to 15 lbs

Job description

Toca Madera in Scottsdale is seeking a friendly Host to welcome guests, manage seating, and coordinate dining room flow with precision and warmth.

You will answer calls about reservations, assist guests with special occasions, and support front-of-house operations while performing light administrative tasks in the mornings. Maintain a clean host area and follow safety guidelines to ensure a superb guest experience.