Guest Experience Host – Restaurant & Bar Welcome

The Durham Hotel; Durham (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

The Durham Hotel in Durham, NC is seeking a Host/Hostess for the restaurant to deliver friendly, prompt, and attentive service tailored to guest preferences. You will greet incoming and departing guests, seat them in dining and bar areas, and ensure a smooth handoff to the service staff.

The role requires a minimum of one year of restaurant experience, the ability to stay calm in a fast-paced setting, and a friendly, professional demeanor.

Qualifications

• Restaurant experience: 1 year (Preferred).
• Remaining calm in a hectic, fast-paced environment.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.
• Must be eligible to work in the United States.
• Must be able to work different shifts, including holidays, nights, and weekends.

Responsibilities

• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas of the hotel
• Assisting servers, bussers and managers
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Performs other duties as assigned, requested, or deemed necessary by management.

Skills

Restaurant experience

Customer service

Communication

Attention to detail

Time management

Education

High School diploma or equivalent

Job description

The Durham Hotel in Durham, NC is seeking a Host/Hostess for the restaurant to deliver friendly, prompt, and attentive service tailored to guest preferences. You will greet incoming and departing guests, seat them in dining and bar areas, and ensure a smooth handoff to the service staff.

The role requires a minimum of one year of restaurant experience, the ability to stay calm in a fast-paced setting, and a friendly, professional demeanor.