Guest Experience Host — Restaurant & Bar

Firmdale Hotels NYC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid vacation and sick days

Commuter benefits

Holiday staff parties and appreciation

In-house uniform dry cleaning services

Employee meals while on duty

Departmental and company-wide incenti​

Job summary

Firmdale Hotels NYC in New York City is seeking a Full-Time Restaurant & Bar Host at the Whitby Hotel to welcome guests, answer calls, take reservations, and seat guests per their preferences. You will provide timely seating and ensure a warm, professional welcome from arrival to departure.

The role requires AM/PM shifts, weekends and holidays, with duties spanning coordination with hotel teams and promoting Firmdale properties. Commitment to punctuality and guest satisfaction is essential.

Qualifications

• Friendly and welcoming demeanor.
• Excellent spoken English.
• Excellent written English.
• Availability for AM/PM shifts, weekends and holidays.
• OpenTable certification preferred.

Responsibilities

• Greet all guests warmly upon arrival
• Provide guests with estimated waiting times, maintaining a professional and courteous attitude
• Seat guests according to their preferences while balancing customer flow in service stations
• Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty
• Maintain excellent communication between the restaurant and other hotel departments
• Perform other duties as assigned by the manager on duty
• Promote other Firmdale Hotels and restaurants
• Ensure punctuality and personal responsibility in all tasks

Skills

Friendly and welcoming demeanor

Excellent spoken English

Excellent written English

AM/PM shifts

OpenTable certification

Tools

OpenTable

Job description

Firmdale Hotels NYC in New York City is seeking a Full-Time Restaurant & Bar Host at the Whitby Hotel to welcome guests, answer calls, take reservations, and seat guests per their preferences. You will provide timely seating and ensure a warm, professional welcome from arrival to departure.

The role requires AM/PM shifts, weekends and holidays, with duties spanning coordination with hotel teams and promoting Firmdale properties. Commitment to punctuality and guest satisfaction is essential.