Busser/Back Server at The Whitby Hotel

Firmdale Hotels; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

The Whitby Hotel, part of Firmdale Hotels, is seeking a Full-Time Back Server / Busser in New York, NY. The role emphasizes top-tier service, high hygiene standards, and teamwork to support the dining experience.

Ideal candidates are reliable, detail-oriented, and able to read guest needs. The job requires physical stamina, including lifting up to 50 lbs, and availability for AM/PM shifts, weekends, and holidays.

Qualifications

• Ability to work under pressure during high-volume service.
• Neat, organized and attentive on the restaurant floor.
• Professional communication with guests and colleagues.

Responsibilities

• Greet guests and support Servers to ensure an exceptional dining experience.
• Maintain high hygiene and professional appearance at all times.
• Know daily specials and menu items; read orders and allergies clearly.
• Serve food and drinks efficiently, following steps of service.
• Prepare coffees, teas, and beverages per standards.
• Keep areas clean and organized; reset and maintain tables.
• Adhere to allergy protocols, sanitation guidelines, NYC Health rules.
• Complete side work and maintain mise en place.
• Demonstrate Firmdale Core Values and assist teammates as needed.

Skills

Hospitality mindset

Attention to detail

Strong communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Busser/Back Server at The Whitby Hotel

Full-time Regular New York, NY, US

5 days ago Requisition ID: 1746

We seek an eager individual to join our wonderful Food & Beverage team at The Whitby Hotel as a Full-Time Back Server / Busser. The ideal candidate will be a trained professional who can provide top-level service that reflects the quality of our cuisine and overall dining experience. We are looking for someone who communicates well, is dependable, enthusiastic, and has a genuine passion for hospitality. The candidate should have strong attention to detail, a love for food and beverage, and the ability to read guests’ needs to ensure exceptional service and create memorable experiences.

Responsibilities Include (but are not limited to):

• Maintain a high standard of personal hygiene and professional appearance at all times.


• Greet guests warmly and support Servers in delivering an exceptional dining experience.


• Maintain strong knowledge of food, beverages, and daily specials.


• Deliver food and drinks efficiently and professionally, following proper steps of service.


• Prepare coffees, teas, and other beverages according to company standards.


• Communicate clearly with the kitchen, bar, and Servers regarding orders, requests, allergies, and dietary needs.


• Ensure tables are properly served, cleared, reset, and maintained with attention to detail.


• Keep service areas clean and organized throughout the shift.


• Follow all allergy protocols, sanitation guidelines, and NYC Health Department standards and regulations.


• Complete daily side work and maintain full mise en place for service.


• Demonstrate Firmdale Core Values and promote teamwork by assisting colleagues whenever needed.


• Perform additional tasks as assigned by management.


• Must be able to work AM/PM shifts, weekends, and holidays.


• Must be able to lift up to 50 lbs.

Skills & Qualities:

• Able to work well under pressure during high-volume service and multitask effectively.


• Neat, organized, and attentive to detail on the restaurant floor.


• Strong work ethic, consistent work habits, and a proactive attitude.


• Professional communication skills when interacting with guests and colleagues.


• Positive, enthusiastic team player with a polished and professional demeanor.

Employee Benefits:

• Paid vacation, sick, and personal days


• Health, dental, vision, and life insurance plans


• Holiday parties and staff appreciation events


• Complimentary in-house uniform dry cleaning

Compensation: Hourly Rate + Tip

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”