Barback at The Whitby Hotel

Crosby Hotel Llc; New York (NY); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

Uniform dry cleaning

Job summary

The Whitby Hotel at Firmdale Hotels in New York, NY is seeking a Barback to join our hospitality team. This full-time role supports the bar team, ensures guest service excellence, and maintains smooth operations across shifts.

Ideal candidates bring a service mindset, teamwork, and the ability to stand for long periods. Training in allergy procedures and menu knowledge is expected to uphold our high standards.

Qualifications

• Previous barback or server experience preferred.
• Ability to stand for 8 hours.
• Excellent communication and teamwork.

Responsibilities

• Assist guests with all their needs and maintain a professional demeanor.
• Support bar team and ensure smooth operations.
• Promote teamwork with fellow servers and bar staff.
• Follow allergy procedures and maintain safety standards.
• Restock deliveries and monitor bar supplies to par levels.
• Polish bar area and keep service station tidy.
• Collect dirty glasses and manage cleanliness at all times.
• Ensure mise en place and garnishes are ready for service.
• Remain punctual and maintain personal hygiene and appearance.

Skills

Guest service

Teamwork

Attention to detail

Multitasking

Communication

Tools

POS system (Micros)

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Barback at The Whitby Hotel

Full-time Regular New York, NY, US

2 days ago Requisition ID: 1670

Apply today to join The Whitby Hotel team and be part of an exceptional hospitality experience. As a Barback, you'll play a key role in supporting the bar team, ensuring that our guests receive outstanding service and that operations run smoothly. If you’re passionate about teamwork, service, and maintaining a high standard of professionalism, we’d love to hear from you!

MAIN DUTIES TO INCLUDE, BUT NOT LIMITED TO:

• Assist guests with all their needs
• Maintain a professional and friendly demeanor at all times
• Practice and promote teamwork by assisting fellow servers, back servers, and colleagues whenever necessary
• Ensure all allergy procedures are followed during a guest allergy
• Re-stock deliveries from the purchasing department
• Monitor supplies & submit requisitions to meet par levels at the end of the night
• Weekly polishing of the bar counter
• Empty trash cans
• Ensure cleaning rags & polishing rags are present at the bar
• Ensure fresh sanitizing solution (red buckets) and cloths at all times
• Refresh ice bins
• Collect dirty glasses from the bar & keep the service station tidy
• Ensure & prepare to par levels: garnishes, juices
• Have a full understanding of New York City Health Department standards and regulations
• Report any guest complaints immediately to the Manager/Supervisor
• Have comprehensive knowledge of the menu and wine list
• Ensure mise en place is ready at all times
• Take personal responsibility for punctuality
• Maintain a high standard of personal hygiene and appearance at all times
• Ensure a high level of communication between the restaurant and other departments of the hotel
• Promote other Firmdale Hotels and restaurants
• Must be open to working AM/PM shifts, weekdays, weekends, and holidays

PHYSICAL REQUIREMENTS

• Be able to stand for a complete 8-hour shift, 5 days a week.
• Ability to read, review, enter and retrieve information from, and into a Point of Sale System, preferably Micros.
• Able to use a computer keyboard and mouse and telephone system.
• Ability to communicate both written and verbal and use systems to document activities.
• Visual acuity to see restaurant menus and Micros screens, take customer orders, review customer bills and smoothly navigate dining room, kitchen, and other restaurant areas.
• Ability to balance dishes, bend, stoop and reach to place and retrieve plates, glassware and other serving items.
• Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly.
• Demonstrates the basics of polishing, marking, spot checking and crumbing tables.
• Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays.
• Ability to lift up to 25 pounds.

EMPLOYEE BENEFITS:

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty

Pay: $11.35 + Tip

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/