Guest Experience Host – Resort Restaurant

Pyramid Global Hospitality; Texas; On-site; USD 21,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Host for Hyatt Regency Grand Reserve Puerto Rico, a premier resort on the oceanfront in Rio Grande. In this role you will greet guests, manage reservations, and support the service team to deliver memorable hospitality across resort dining outlets.

You will coordinate seating, provide accurate wait times, and maintain the host stand, menus, and guest information. Ideal candidates have guest-service experience and strong communication skills.

Qualifications

• Previous guest service or hospitality experience preferred.
• Excellent communication and organizational skills.
• Ability to remain composed in high-volume guest-facing situations.
• Ability to learn reservation and restaurant-management technology.

Responsibilities

• Greet arriving guests promptly, warmly, and professionally.
• Manage reservations, walk-ins, waitlists, and seating via the resort's designated reservation platform.
• Review reservations for VIPs, special occasions, accessibility needs, dietary notes, and other relevant guest information.
• Confirm reservations and guest information accurately.
• Maintain awareness of table status and coordinate seating with servers and restaurant operations.
• Follow established seating rotation while considering guest preferences and operational requirements.
• Provide accurate wait times and proactively communicate changes or delays.
• Escort guests to their table and present menus appropriately.
• Answer restaurant telephone calls professionally and provide accurate information regarding menus, hours, dress codes, directions, reservations, and resort dining options.
• Maintain knowledge of all resort Food & Beverage outlets and operating hours.
• Assist guests with alternative dining recommendations when the requested outlet cannot accommodate them.
• Maintain cleanliness and organization of the host stand and entrance.
• Ensure menus are clean, current, and in good condition.
• Recognize returning guests and appropriately acknowledge VIPs and special occasions.
• Communicate guest concerns and special requests to the appropriate team member.
• Never promise seating, discounts, complimentary items, or exceptions outside established authority.
• Assist with guest-flow management during high-volume periods.
• Support other host stands or Food & Beverage outlets as assigned based on business needs and training.
• Perform other reasonable duties as assigned.

Skills

Hospitality experience

Communication skills

Composure under pressure

Reservation technology

Job description

Pyramid Global Hospitality is hiring a Host for Hyatt Regency Grand Reserve Puerto Rico, a premier resort on the oceanfront in Rio Grande. In this role you will greet guests, manage reservations, and support the service team to deliver memorable hospitality across resort dining outlets.

You will coordinate seating, provide accurate wait times, and maintain the host stand, menus, and guest information. Ideal candidates have guest-service experience and strong communication skills.