Guest Experience Host & Reservations

Infor; Temecula (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Umi Host at Pechanga Resort Casino provides a warm welcome, seats guests, and coordinates reservations to start the dining experience. The host maintains the pace of guest flow and handles cash, comps, and daily paperwork in support of service standards.

Responsibilities include greeting guests, guiding seating, managing waitlists, and performing cashier duties while upholding Four Diamond standards and delivering exceptional guest service.

Qualifications

• Education/experience: High school education or equivalent, with at least one year of experience preferred.
• Communication: ability to read and interpret safety rules and write routine reports; speak effectively before groups.
• Reasoning: ability to apply common sense in instructions and handle multiple variables.
• Licenses: must qualify to obtain and maintain a Class "A" gaming license.
• Cash handling: prior cash register/POS experience preferred but training is available.

Responsibilities

• Check reservation books, call reservations and confirm accurately.
• Greet every guest upon arrival or on the phone with a smile and professional greeting.
• Assign seating and manage chairs, rotation, and seating protocol.
• Control waitlist and reservations sheets for each shift.
• Escort guests to table, present menus, and ensure a pleasant dining experience.
• Perform cashier duties in line with SOPs and policies.
• Count and verify cash exchanges to servers and guests.
• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.
• Reconcile and complete daily reports.
• Assist in daily bank deposits.

Job description

The Umi Host at Pechanga Resort Casino provides a warm welcome, seats guests, and coordinates reservations to start the dining experience. The host maintains the pace of guest flow and handles cash, comps, and daily paperwork in support of service standards.

Responsibilities include greeting guests, guiding seating, managing waitlists, and performing cashier duties while upholding Four Diamond standards and delivering exceptional guest service.