Guest Experience Host

PeopleAnswers, Inc.; Temecula, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

The Kelsey’s Host at Pechanga Resort Casino provides a warm greeting for guests, circulates the dining area, and seats guests to begin the dining experience. This role sets the tone for each guest’s visit and contributes to the smooth flow of service while handling cash and basic transactions.

A High school education or equivalent with at least one year of experience is preferred. Strong English communication, cash handling, and multitasking are essential, and flexibility for weekends, holidays,

Qualifications

• High school diploma or equivalent; at least 1 year of experience preferred.
• Ability to read and interpret safety rules, operate and maintain equipment, and write routine reports.

Responsibilities

• Check reservation books, call reservations and confirm, and take reservations accurately.
• Greet every guest upon arrival or on the phone with a smile and professional greeting.
• Assign guests seating in accordance with table and stations rotation.
• Control waitlist and reservations sheets for each shift.
• Walk each guest/party to table in a pace appropriate for the guest, pull out chairs, hand out menus, and wish guests a pleasurable dining experience.
• Perform assigned cashier duties in accordance with SOPs; count and verify cash exchanges.
• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.
• Reconcile and complete all required daily reports.
• Make change or exchanges for internal guests.
• Assist in the preparation of daily bank deposits.
• Other duties as assigned.

Skills

10-Key Calculator

Work under pressure

Professional demeanor

Positive attitude

Interpersonal skills

Multi-tasking

English fluency

Cash handling

Cash register experience

Shift flexibility

Education

High school diploma or equivalent

Tools

POS terminal

Job description

The Kelsey’s Host at Pechanga Resort Casino provides a warm greeting for guests, circulates the dining area, and seats guests to begin the dining experience. This role sets the tone for each guest’s visit and contributes to the smooth flow of service while handling cash and basic transactions.

A High school education or equivalent with at least one year of experience is preferred. Strong English communication, cash handling, and multitasking are essential, and flexibility for weekends, holidays,