Guest Experience Host: Reservations, Seating & Cash Handling

Infor; Temecula (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pechanga Resort Casino is seeking a Kelsey’s Host to warmly greet guests, assist with seating, and manage reservations and guest flow. The role supports a Four Diamond standard of guest service and requires strong cash handling and communication skills.

The ideal candidate has a high school education, at least one year of experience, and the ability to work in a fast-paced environment. Flexibility for weekends, holidays, and various shifts is expected.

Qualifications

• A High school education or equivalent and at least one-year experience or equivalent combination of education and experience is preferred to successfully perform this job.
• Must qualify to obtain and maintain a Class “A” gaming license.
• This position requires reading, writing and speaking clearly in English and interacting with guests and team members.

Responsibilities

• Check reservation books, call reservations and confirm, and take reservations accurately.
• Greet every guest upon arrival or on the phone with a smile and professional greeting.
• Assign guests seating in accordance with table and stations rotation.
• Control waitlist and reservations sheets for each shift.
• Walk each guest/party to table in a pace appropriate for the guest, pull out chairs, hand out menus, and wish guests a pleasurable dining experience.
• Perform assigned cashier duties in accordance with Standard Operating Procedures and Policies.
• Count and verify all cash exchanges to outlet servers and guests.
• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.
• Reconcile and complete all required daily reports.
• Make change or exchanges for internal guests.
• Assist in the preparation of daily bank deposits.
• Other duties as assigned.

Skills

10-Key Calculator

Customer service

Interpersonal skills

Professional demeanor

Positive attitude

Fluent English

Cash handling

POS experience

Teamwork

Attendance punctual

Education

High school diploma or equivalent

Tools

Cash register

POS terminal

Job description

Pechanga Resort Casino is seeking a Kelsey’s Host to warmly greet guests, assist with seating, and manage reservations and guest flow. The role supports a Four Diamond standard of guest service and requires strong cash handling and communication skills.

The ideal candidate has a high school education, at least one year of experience, and the ability to work in a fast-paced environment. Flexibility for weekends, holidays, and various shifts is expected.