Umi Host - Requisition #230083

Infor; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality service provider in California is seeking an Umi Host to manage guest interactions, oversee reservations, and handle cash. The Umi Host greets guests warmly, ensures a pleasant dining experience, and performs cash register duties. Candidates should have a high school education and experience in a customer service role, with strong interpersonal and multitasking skills. This role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Must qualify to obtain and maintain a Class 'A' gaming license.
• At least one year experience or equivalent combination of education and experience preferred.
• Ability to read and interpret documents such as safety rules and operating instructions.

Responsibilities

• Greet guests and provide outstanding service.
• Check reservation books and confirm reservations accurately.
• Assign guests seating and control waitlist.

Skills

Fluent English speaking

Interpersonal skills

Ability to multi-task

Ability to work under stressful situations

Professional demeanor

Education

High school education or equivalent

Tools

10-Key Calculator

Cash registers

POS computer terminal

Job description

GENERAL SUMMARY

The Umi Host provides a warm greeting for guests, circulates the room while seating guests and accommodates the initial interaction between guests and the service team. The Umi Host should permeate a welcoming persona to each guest walking by or entering the restaurant. Their purpose is to start the dining experience from the moment the guest arrives. The Umi Host is the first and last impression of the venue to guests. The Umi Host controls the pace at which a restaurant fills and can affect the fluidity of an entire shift, and is responsible for correctly handling cash, credit, and comps, as well as properly completing paperwork and providing guest service.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Check reservation books, call reservations and confirm, and take reservations accurately.
• Greet every guest upon arrival or on the phone with a smile and professional greeting.
• Assign guests seating in accordance with table and station rotation.
• Control waitlist and reservations sheets for each shift.
• Walk each guest/party to table in a pace that is appropriate for the guest, pull out chairs for ladies, hand out menus, and wish guests a pleasurable dining experience.
• Perform assigned cashier duties in accordance with Standard Operating Procedures and Policies.
• Count and verify all cash exchanges to outlet servers and guests.
• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.
• Reconcile and complete all required daily reports.
• Make change or exchanges for internal guests.
• Assist in the preparation of daily bank deposits.
• Other duties as assigned.

ACCOUNTABILITY

This position does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A high school education or equivalent and at least one‑year experience or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. It also requires the ability to write routine reports and correspondence, and to speak effectively before groups of guests or team members.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two‑digit numbers and to multiply and divide with tens and hundreds. It also requires the ability to perform these operations using units of American money, weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form, and to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES

• Ability to use 10‑Key Calculator.
• Ability to work under stressful situations.
• Mentally strong and able to cope with many challenges.
• Professional demeanor.
• Positive attitude.
• Interpersonal skills.
• Ability to multi‑task.
• Possess fluent English speaking, writing, and comprehension skills.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with staff and guests.
• Prior cash register and/or POS computer terminal and cash handling experience preferred but will be trained.
• Ability to take direction from supervisors/managers.
• Must be able to learn/operate the use of cash registers, calculators and credit card machines.
• Must be able to learn/operate telephones.
• Must have regular and predictable attendance.
• Must be available to work any shift, including weekends, holidays, and graveyard shifts.