Guest Experience Host

Infor; Temecula (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

Pechanga Resort Casino in Temecula, CA is seeking a Kelsey’s Host to warmly greet guests, seat parties, and manage the front-of-house flow, ensuring a smooth dining experience from arrival.

Responsibilities include checking reservations, guiding guests to tables, handling cash and POS transactions, and maintaining accurate daily reports. The role requires high school education, good English, and the ability to work flexible shifts, weekends, and holidays.

Qualifications

• High school education or equivalent required; experience preferred.
• Must qualify to obtain and maintain a Class “A” gaming license.
• Ability to read, write and speak English; professional communication.

Responsibilities

• Greet guests and check reservations, and assign seating.
• Handle cash, credit, and comps per procedures; reconcile daily reports.
• Process guest charges and maintain positive guest experience.
• Manage waitlists and seating rotations; assist server flow.
• Assist in daily cash deposits and bank reconciliations.

Skills

Cash handling

Customer service

Multitask

Excellent communication

Attendance

Weekend/holiday availability

10-Key Calculator

English fluency

Professional demeanor

Interpersonal skills

Education

High school diploma or equivalent

Class A gaming license eligibility

Tools

POS terminal

Cash register

Credit card machines

Telephone system

Job description

Pechanga Resort Casino in Temecula, CA is seeking a Kelsey’s Host to warmly greet guests, seat parties, and manage the front-of-house flow, ensuring a smooth dining experience from arrival.

Responsibilities include checking reservations, guiding guests to tables, handling cash and POS transactions, and maintaining accurate daily reports. The role requires high school education, good English, and the ability to work flexible shifts, weekends, and holidays.